Refund policy

Right of Withdrawal (Cancellation Policy) of Canchana GmbH

A. Instructions on Withdrawal

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you (who is not the carrier), took possession of the last goods.

To exercise your right of withdrawal, you must inform us
(Canchana GmbH, Obermeiers Feld 3, 33104 Paderborn, Germany,
Phone: +49 (0) 5254 930 986 – 0, Email: info@canchana.shop)
by means of a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract.

You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we received your notice of withdrawal.

We will make this reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen (14) daysfrom the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

B. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Canchana GmbH
Obermeiers Feld 3
33104 Paderborn
Germany
Email: info@canchana.shop

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service ():

Ordered on (  ) / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.